Emotional Labor in the Workplace

When displaying the right emotions is critical for job success.

Anxiety

Employee Emotional Labor Has Worsened in the COVID-19 Era

Sharmin Tunguz Ph.D. on March 15, 2021

The fear of contracting COVID from now-blasé customers gives hospitality workers a new experience of emotional labor.

The fear of contracting COVID from now-blasé customers gives hospitality workers a new experience of emotional labor.

Online cheating is often easy to hide.

Stress

A Good Crisis

Sharmin Tunguz Ph.D. on October 28, 2020

This crisis has led to an uptick in student needs and misdeeds, creating unexpected emotional obstacles for faculty.

This crisis has led to an uptick in student needs and misdeeds, creating unexpected emotional obstacles for faculty.

A professor responds to a student's question.

Gender

Emotional Labor in Academia: Accommodate If You Are Female

Sharmin Tunguz Ph.D. on August 4, 2020

Do female faculty struggle more to show tough love to entitled students?

Do female faculty struggle more to show tough love to entitled students?

A server struggles to maintain her composure during a customer exchange.

Stress

Emotional Labor: What It Is and What It Is Not

Sharmin Tunguz Ph.D. on April 26, 2020

Struggling to smile at your job and at home? Only at one of them is it emotional labor.

Struggling to smile at your job and at home? Only at one of them is it emotional labor.